Legal
Refund Policy
Clear and fair refund terms for your peace of mind.
Original payment method
Approved refunds are returned to the same card used for payment.
Processed within 5–10 business days
We review requests promptly; banks settle the refund within standard timelines.
Compliant & secure
Refunds follow the policy terms and applicable Ukrainian consumer law.
Refund Overview
We want you to be satisfied with your purchase. Here's our refund policy.
Eligible for Refund
- Request made 3+ days before coverage start date
- Coverage has not yet begun
- No claims have been filed
Not Eligible for Refund
- Less than 3 days before coverage starts
- Coverage period has already begun
- A claim has been filed or is pending
How to Request a Refund
- 1 Email support@ukraine-insurance.com
- 2 Include your policy number and reason
- 3 Await confirmation within 2 business days
- 4 Refund processed within 5-7 business days
Questions?
Contact us at support@ukraine-insurance.com
Refunds are governed by the insurance policy terms issued by EUROINS and by applicable Ukrainian law. Once the insured period has begun, premiums are non-refundable except where the law requires otherwise.
See full Terms of Service Last updated: June 2026